Terms of Service

1. Who We Are

Wabenzy Autos ("we", "us") is a Ghana-registered car importer based at Lakeside Estate Community 8, Accra, Ghana. These terms apply when you use our website, our mobile app, or our WhatsApp services (together, the "Services"). By using the Services you agree to them. If you do not agree, please do not use the Services.

How we handle your personal data is explained separately in our Privacy Policy.

2. Your Account and Your Number

You do not need an account to browse cars or start a duty check. Where an account is used, it is tied to your phone number: you prove the number is yours with a one-time code we send you on WhatsApp. There is no password.

• Give us a number you own and can receive WhatsApp messages on. Documents, certificates and payment updates are sent to it.
• Keep your codes to yourself. Wabenzy Autos will never call you to ask for a one-time code or your mobile money PIN.
• You are responsible for activity on devices you have signed in on. You can see and sign out other devices from the app, and you can delete your account at any time as described in our Privacy Policy.

3. Buying a Car From Us

The cars on our site and app are listed with a price that includes the car, shipping, duty and clearing. Prices are approximate: they move with exchange rates and are confirmed by our team before you commit. A listing is not a binding offer, and a car may sell before we hear from you.

When you ask us to find a car for you, we will do our best to source one that matches what you describe, but we cannot promise that a particular car will be available. The terms of any purchase, including deposits, delivery and what happens if something goes wrong, are agreed with you in writing before you pay for a car.

4. Duty Estimates

Our duty check estimates the import duty, levies and clearing charges for a car, based on the details you give us and the exchange rate at the time.

• It is an estimate, not a customs invoice. The amount you actually pay is decided by customs on the day your car is cleared.
• The exchange rate on the day you clear decides where you land. We show a range for this reason — what the duty could come to if the rate dips, and if it climbs.
• Clearing charges depend on the clearing agent handling the car and are shown as a range.
• The estimate depends on what you tell us. Wrong details — the year, the trim, the engine, the country the car ships from — give a wrong estimate. Please check the details before you pay.

Where a service fee applies, it is shown before you pay. It is the fee for our service — the full breakdown and a PDF document you can keep — and it is not the duty itself. Duty is paid to customs, not to us.

5. Car Insurance

We arrange car insurance as an agent for a licensed insurance broker. We are not the insurer. Before you pay, we show you the type of cover, the insurer and the total price.

• Your policy is issued by the insurer, on the insurer's terms, after it accepts your application. It is not in force until the insurer confirms it, and we will tell you when it is.
• The details you give must be true and complete. An insurer may refuse a claim, or cancel a policy, if they are not.
• Claims are made under the insurer's process. Our team can help you with it.
• If an insurer declines your application after you have paid, contact us and our team will sort out a refund or an alternative with you.

6. Payments

You can pay us by mobile money, by card, by sending money to our merchant mobile money number, or by bank transfer, depending on what is offered for the service you are paying for.

• Card and automatic mobile money payments are processed by Paystack, under its own terms. We never see or store your card details or your mobile money PIN.
• Payments sent to our merchant number or by bank transfer are confirmed by our team against our statement. Your service starts once the payment is confirmed, not when you tell us you have paid.
• Only approve a mobile money prompt for an amount you recognise, and only enter your PIN on your network's own prompt.

Refunds. If you paid for something we could not provide, or you believe you were charged in error, contact us with your payment reference. Refunds are handled case by case by our team. Nothing in these terms takes away any right you have under Ghanaian consumer law.

7. Acceptable Use

When using the Services, you agree not to:

• use a phone number, payment method or identity that is not yours;
• give us details you know to be false;
• try to access another person's checks, policies or data, or interfere with the Services;
• copy, scrape or resell our listings, estimates or documents without our permission.

8. Accuracy and Our Responsibility

We work hard to keep our prices, estimates and information accurate and our Services available, but we cannot guarantee that they are always error-free or uninterrupted.

As far as the law allows, we are not responsible for losses caused by inaccurate details you gave us, by decisions made by customs, insurers or other third parties, or by exchange-rate movements. Where we are responsible for a loss connected with a paid service, our responsibility is limited to the amount you paid us for that service. This does not limit any liability that cannot be limited under Ghanaian law.

9. Changes to These Terms

We may update these terms as our Services change. The date at the top of this page shows when they last changed. If you keep using the Services after a change, the updated terms apply.

10. Governing Law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute about them.

11. Contact Us

Questions about these terms, or about a payment, go to our team:

• By email: info@wabenzyautos.com
• By phone or WhatsApp: +233 245 880 899
• On WhatsApp (Wabenzy Duty Check): +233 50 525 6609