Privacy Policy

1. Introduction

Welcome to Wabenzy Autos. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website, products and services.
• Communication Data: when you use our WhatsApp AI Agent (the Customs-Duty Estimation Service), we process your WhatsApp phone number and the messages you send and receive in that conversation.
• Vehicle Data: the car details you provide to obtain a duty estimate, such as make, model, year, engine size, fuel type, country of origin and, where you choose to share it, the chassis/VIN number.
• Transaction Data: details about payments you make for our services, such as the amount, currency, and payment reference. Card and mobile-money credentials are handled directly by our payment processor and are not stored on our systems.

3. Customs-Duty Estimation Service (WhatsApp AI Agent)

We offer a Customs-Duty Estimation Service through an AI assistant on WhatsApp (the "Wabenzy AI Agent"). When you use this service, we collect and process the information described below to provide you with an import-duty estimate and to take payment for that service:

• Your WhatsApp phone number and the contents of your chat with the AI Agent.
• The vehicle details you provide so we can calculate an estimate and generate a duty breakdown document for you.
• Payment information needed to process the service fee for an estimate, where a fee applies.

We use this information solely to: respond to your messages, produce and deliver your duty estimate and supporting document, process and confirm your payment, provide customer support, and improve the accuracy and reliability of the service. We do not sell your personal data.

Payments. Payments for this service are processed by Paystack, a third-party payment provider, under its own terms and privacy policy. When you pay, the information necessary to complete the transaction (for example your payment method details) is collected and processed directly by Paystack. We receive only a confirmation of the payment outcome and a transaction reference; we do not receive or store your full card or mobile-money credentials.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our service, including to monitor the usage of our service.
• To manage your account: to manage your registration as a user of the Service.
• To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide you with news, special offers and general information about other goods, services and events which we offer.

5. Disclosure of Your Personal Data

We may share your personal data with trusted third parties only as needed to provide our services:

• Paystack — our payment processor, to take and confirm payments for the Customs-Duty Estimation Service.
• Meta Platforms (WhatsApp) — the messaging platform over which the AI Agent conversation takes place.
• Service providers — including infrastructure and AI processing providers that help us operate the assistant and generate duty estimates, bound by confidentiality obligations.

We may also disclose personal data where required by law, or to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy. We do not sell your personal data.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@wabenzyautos.com
• By phone: +233 245 880 899
• On WhatsApp (Wabenzy AI Agent): +233 50 525 6609