Privacy Policy

1. Introduction

Welcome to Wabenzy Autos. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website, products and services.
• Communication Data: when you use our WhatsApp duty service (the Customs-Duty Estimation Service), we process your WhatsApp phone number and the messages you send and receive in that conversation.
• Vehicle Data: the car details you provide to obtain a duty estimate, such as make, model, year, engine size, fuel type, country of origin and, where you choose to share it, the chassis/VIN number.
• Transaction Data: details about payments you make for our services, such as the amount, currency, and payment reference. Card and mobile-money credentials are handled directly by our payment processor and are not stored on our systems.

3. Customs-Duty Estimation Service (on WhatsApp)

We offer a Customs-Duty Estimation Service on WhatsApp (the "Wabenzy Duty Check"). When you use this service, we collect and process the information described below to provide you with an import-duty estimate and to take payment for that service:

• Your WhatsApp phone number and the contents of your chat with us.
• The vehicle details you provide so we can calculate an estimate and generate a duty breakdown document for you.
• Payment information needed to process the service fee for an estimate, where a fee applies.

We use this information solely to: respond to your messages, produce and deliver your duty estimate and supporting document, process and confirm your payment, provide customer support, and improve the accuracy and reliability of the service. We do not sell your personal data.

Payments. Payments for this service are processed by Paystack, a third-party payment provider, under its own terms and privacy policy. When you pay, the information necessary to complete the transaction (for example your payment method details) is collected and processed directly by Paystack. We receive only a confirmation of the payment outcome and a transaction reference; we do not receive or store your full card or mobile-money credentials.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our service, including to monitor the usage of our service.
• To manage your account: to manage your registration as a user of the Service.
• To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide you with news, special offers and general information about other goods, services and events which we offer.

5. Disclosure of Your Personal Data

We may share your personal data with trusted third parties only as needed to provide our services:

• Paystack — our payment processor, to take and confirm payments for the Customs-Duty Estimation Service.
• Meta Platforms (WhatsApp) — the messaging platform over which the conversation takes place.
• Service providers — including infrastructure and automated language-processing providers that help us operate the service and generate duty estimates, bound by confidentiality obligations.

We may also disclose personal data where required by law, or to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy. We do not sell your personal data.

6. The Wabenzy Autos Mobile App

Our mobile app collects more than this website does, because it is where you check a car's duty, pay for that service, and save cars. This section describes the app specifically.

What the app collects

• Your phone number — to identify you, to deliver your duty estimate, and to send the one-time codes that prove the number is yours.
• Mobile money details — the number, name and network you pay with.
• Payment records — the amount, date and reference of each payment, processed by Paystack.
• Details of the car you ask about — make, model, year, chassis or VIN, and anything else you tell us, together with the estimate we produce.
• Photos and messages you send us, including over WhatsApp.
• A device identifier — generated by us when you install the app, so your checks stay yours across sessions. It is not an advertising identifier and we do not use it for advertising.
• App usage recordings — we use Microsoft Clarity to record how people move through the app, so we can find what is confusing or broken. Screens showing one-time codes and payment details are excluded from this recording. Microsoft holds these recordings under their own retention policy, which we do not control.

Who we share it with

• Paystack — to take payments.
• Meta Platforms (WhatsApp) — to send your codes and your duty document.
• Microsoft (Clarity) — app usage recordings, as above.
• Cloudinary — hosting for the photos you send and the PDF documents we generate.

Deleting your data

You can delete your account and data at any time, either from the app (Account → Delete my account) or from wabenzyautos.com/delete-account if you do not have the app installed. Either way we ask for a one-time code first, so that nobody else can delete your data by entering your number.

Deleting removes your saved cars, your duty checks and their PDFs, the photos and messages you sent us, your phone number and mobile money details, and any dealer discount arranged for your number. It cannot be undone.

We keep a record of payments you made — the amount, the date and the reference — with nothing linking it to you. Our accountants need it, and Ghanaian tax law requires us to retain records of transactions for six years. Those records contain no name, phone number or other detail identifying you.

How long we keep things

Duty checks and the documents attached to them are kept while your account exists — we do not delete them on a schedule. Photos you send us are deleted automatically after 30 days. Anonymised payment records are kept for six years, as above.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@wabenzyautos.com
• By phone: +233 245 880 899
• On WhatsApp (Wabenzy Duty Check): +233 50 525 6609